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Welcome to Magix Online Problem Solving Guide .

While it is difficult to access online help when you cannot establish a connection to Magix , we recommend that you use a dial-up modem connection instead. For Magix 56k dialup connection, you need to set your browser with proxy settings (proxy.magix.com.sg) in order to surf the web.

How to use this Problem Solving Guide. Please follow these few simple steps :

1. Select the problem encountered from the list below.
2. Verify the type of user plan you have subscribed to.
   ( e.g. Premium Plan or SuperSurf or ValueSurf Plan. Please refer to your Magix service letter. )
3. 1. Select the type of Magix hardware you are using.
   2. If unsure , there are step by step instructions to help you to do so.
   
   
   
4. Follow closely the suggested solution and hopefully you will get your answers quickly and easily.
5. If you are still unsuccessful in solving the problem , please contact us as follows:

Premium Surf/SuperSurf/ValueSurf Technical Helpdesk: 1800 8486933, press option 2 from 8.00am - 12.00mn midnight daily, including public holidays.

Sales Enquiry Hotline: 1610, Mon-Fri 8am-8pm; Sat 8am-6pm

• I am not able to connect to Magix
  There are many factors that can cause the connection down.
  
  • Premium Plan
    Magix fastest access plan with Video On Demand service and high speed to Singapore One website.
    
    
  • SuperSurf and ValueSurf Plan ( 512k / 256k )
    For products like Ethernet Card , Macintosh with built-in Ethernet , USB Modem , Aztech ATM Card.
    
  
  
• I cannot surf the Internet
  You cannot see anything in the browser like Microsoft Internet Explorer and Netscape.
  
  
• I cannot receive and send my Email
  After you open your mail client , you realise that you cannot receive and send email .
  
  
• I have roaming problem
  I cannot get connected through roaming when I am in oversea.
  
  
• I cannot get my Magix Homepage up in the Internet
  Everybody cannot see my Homepage and how to do about it to solve this problem.
  
  
• I have Video Conferencing problem
  I could not see / chat to people oversea using Netmeeting.