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SuperSurf / ValueSurf Plan : I am not able to connect to Magix

PC Ethernet

Bought from SingTel Magix
Vendor : 3Com
Interface : PCI

User own Ethernet Card
Vendor : Any Vendor
Interface : PCI or PCMCIA
Suggested Solutions

• Wire / Hardware Connection

Please ensure that the wire and hardware is connected similar to the diagram as shown below

Microfilter * remember to connect the microfilter to the correct direction

POT Splitter * remember to connect the POT Splitter to the correct direction
 

• Check Modem LEDs Status

Ensure that the DSL Modem is connected properly to power supply and turn on.
 
• no LEDs light , suspect DSL Modem or Power Adapter is faulty

Action : call the vendor for replacement
 
• Blinking / Permanent Red , suspect the ADSL line is down
  please refer to Magix Technical Helpdesk for the support

 
• Driver / Network Configuration
• Check RAS Manager Configuration
• Check Network Configuration
  
  
• Re-installation of RAS Manager
• Download RAS Manager (ver 1.222)
• Uninstall RAS Manager
• Install / Configure RAS Manager
• Connecting to Magix
  
  
• Re-installation of Ethernet Card driver ( for those who bought from SingTel Magix )
• Uninstall Ethernet Driver
• Install Ethernet Driver
• Configure Network