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I have roaming problem

Common roaming problems are :

1. Unable to Login

Here are some possible solutions you should perform :


• Check Login ID

Ensure the format is email address e.g. userid@magix.com.sg .


• Check Password Reset

Ensure that you have not reset your login password in 2-3 hours ago. It is not updated immediately to the roaming autheticate server. It will takes effect after 3 hours.


• Try Alternative Access Number

Remember to try to dial using different access number available in iPass phonebook. Sometimes the access number of the ISP is not working .


• Update Phonebook

Try to update the iPass Connection phonebook locally before going to oversea. Sometimes the access number has changed.


• Reduce Modem Speed

Try to set the modem speed to 19200 bps.


• Re-Install Modem Driver

Corrupted driver will cause unable to connect to anywhere . Please refer to the Modem Vendor to assist on the installation .



2. Cannot Send Email



• New Server Settings
  Configure the Incoming Mail Server [POP3] to "globalpop.magix.com.sg" and
  Outgoing Mail Server [SMTP] to "globalmail.magix.com.sg"
  (without quotation)



• Old Server Settings
  Configure the Outgoing Mail Server [SMTP] to "roaming.magix.com.sg"
  (without quotation)



• Enter proper email address "userid@magix.com.sg" at the Replying Email Address as it will cause problem when sending email if it is not properly done.


• When sending and receiving mails from the server, please try at least twice to confirm that the process has completed successfully


• If you do not know how to configure the email client , click here to bring you there




3. Cannot Surf the Internet



• Disable proxy settings, irrespective of which access numbers used