Dear Valued Customer,

In our previous communications with you (please refer to our website, i-News, etc.), we informed you our plans to discontinue direct SMTP server access via other ISPs or network providers.

This arrangement was possible because we opened up our network access for users using a certain range of IP addresses assigned by other ISP. However, such an arrangement also created many problems as some users had abused this privilege via email spamming, causing our SMTP server "mailcm.singnet.com.sg" to be blacklisted by some ISPs overseas. As a result, it has inconvenienced many SingNet customers and also damaged our image.

In order to be in line with the best practice of other ISPs, we have decided to discontinue direct SMTP server access from other networks for users to send out email messages with effect from December 2001. However, in view of our customers’ request, we have decided to extend the direct SMTP server access for another 2 weeks, i.e., 15 December 2001. This will give them more time to make the necessary arrangements.

You may wish to note that SingNet will continue to allow its customers to retrieve email messages directly from any Internet network. Our roaming service will not be affected by this change.

Alternatively, you can retrieve and send out email via our web-mail facilities, "My Communicator" at: http://webmail.singnet.com.sg via any ISP or network provider. You may also wish to take advantage of our current offer for our SingNet Broadband service. This allows high-speed access to a full range of Internet-related services and applications. In addition, the access account comes with POP/SMTP email facilities that can also be accessed via our dialup and global roaming services. For more information, please visit our web site at URL: http://www.singnet.com.sg/product/broadband/flashmain.html

We would like to seek your understanding on the matter and look forward to your continued support.

Yours sincerely,

SingNet Customer Service