Common 56k roaming connection problems are as follows:

1. Unable to Login

Here are some possible solutions you should perform :


• Check Login ID

Ensure the format is email address e.g. userid@singnet.com.sg .


• Check Password Reset

Ensure that you have not reset your login password in 2-3 hours ago. It is not updated immediately to the roaming autheticate server. It will takes effect after 3 hours.


• Check Dial Properties

Ensure the country and area code is selected correctly. For Hotel/PABX , ensure that the access code ( prefix to dial to outside ) is issued in the Dial properties.


• Try Alternative Access Number

Remember to try to dial using different access number available in GRIC MobileOffice phonebook. Sometimes the access number of the ISP is not working .


• Update Phonebook

Try to update the GRICDial phonebook locally before going to oversea. Sometimes the access number has changed.


• Dial-Up Networking Maintainence

Try to delete away the unknown connection which is created by GRIC dialer in the Dial-Up Networking folder, in case it get corrupted. It will created automatically when you dial out again via GRIC connection dialer.


• Reduce Modem Speed

Try to set the modem speed to 19200 bps.


• Re-Install Modem Driver

Corrupted driver will be unable to connect to anywhere . Please refer to the Modem Vendor to assist on the installation .


• Re-Install GRICDial

Corrupted client program will be unable to connect to anywhere . The steps to re-install are as follow:
• Uninstall

To uninstall , go to Control Panel > Add/Remove Programs. Select "GRIC MobileOffice" and click on Add/Remove... button. Click on OK button to confirm to uninstall.


• Install


• Get Help at Oversea

From the GRIC program , you can get the oversea ISP help line.


2. Cannot Send Email



• New Server Settings

Incoming Mail (POP3): "globalpop.singnet.com.sg"
Outgoing Mail (SMTP): "globalmail.singnet.com.sg"
(without quotation)


• Old Server Settings

Incoming Mail (POP3): see local Incoming Mail (POP3)
Outgoing Mail (SMTP): "roaming.singnet.com.sg" or "gricmail.gric.net"
(without quotation)


• Enter proper email address "userid@singnet.com.sg" at the Replying Email Address as it will cause problem when sending email if it is not properly done.


• When sending and receiving mails from the server, please try at least twice to confirm that the process has completed successfully


• Click here if you do not know how to configure the email client




3. Cannot Surf the Internet
• Check that web browser are configure to the proxy setting requirement:
  You can get the Web proxy from the same step as "Get Help at Oversea".