Please follow the below procedure:

• If your wireless card is able to associate to the wireless base station,


• Check Username and Password

One of the most common problem is to type in the wrong username or password. Ensure that you have type in the userid in "UserID@singnet" format (without quotation). Please re-type them and try again. Click here to check your password.


• If your wireless card is NOT able to associate to the wireless base station,


• Out of Range

The signal coverage is typically about 20 - 30 meters in radius from the wireless base station. The signal strength may be affected if there are barriers (e.g. wall) between yourself and the wireless base station. Try to move your location around the area to get a better signal coverage.


• Wireless Setup

Click here to check your wireless setup is similar to the diagram.


• SSID/WEP Configuration

Ensure your wireless hardware has configured the correct SSID and WEP in order your wireless connection to work.

For All-in-One Setup,

Wireless Hardware	SSID / WEP Configuration	Screenshots
Alcatel SpeedTouch 585	SSID = SpeedTouch0F2919 (SpeedTouch + 6 characters) WEP = CB3814D360 (10 characters) Encryption = 64 bits in HEXADECIMAL
Alcatel SpeedTouch 570	SSID = SpeedTouch8163DE WEP = 8E4D29E8CBD15 8641FE4E46A2B (26 characters) Encryption = 128 bits in HEXADECIMAL
2Wire HomePortal 2700HG	SSID = 2WIRE156 (156 is the last 3 digits of the serial number) WEP = 9748998494 (10 numbers) Encryption = 64 bits in HEXADECIMAL
2Wire HomePortal 1800HG/HW	SSID = 2WIREXXX (XXX is the last 3 digits of the serial number) WEP = 4337986679 (10 numbers) Encryption = 64 bits in HEXADECIMAL

For Bridge Setup,

Wireless Hardware	SSID / WEP Configuration	Screenshots
Orinoco RG1100	SSID = XXXXXX (last 6 digits of the MAC ADDRESS located at the base of the AP) WEP = DISABLED	similar as Orinoco BG2000 (see below)
Orinoco BG2000	SSID = XXXXXX (last 6 digits of the MAC ADDRESS located at the base of the AP) WEP = DISABLED
Compex WP11A+	SSID = XXXXXX (last 6 digits of the MAC ADDRESS located at the base of the AP) WEP = DISABLED

For Router Setup,

Wireless Hardware	SSID / WEP Configuration	Screenshots
Orinoco BG2000	SSID = userid WEP = XXXXX (last 5 digits of the MAC ADDRESS located at the base of the AP) Encryption = 64 bits in ASCII
Compex WP11A+	SSID = userid WEP = XXXXX (last 5 digits of the MAC ADDRESS located at the base of the AP) Encryption = 64 bits in ASCII





• Wireless Base Station or modem is not working

If you suspect or confirm that your wireless Base Station or modem is faulty, please refer to the wireless modem vendor.


• Wireless Card is faulty

If you suspect or confirm that your wireless card is faulty, please refer the wireless card vendor.