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Technical Support - Wireless Surf - Home Wireless Surf
Home Wireless Surf

 

Please follow the below procedure:

  • If your wireless card is able to associate to the wireless base station,

    • Check Username and Password

    • One of the most common problem is to type in the wrong username or password. Ensure that you have type in the userid in "UserID@singnet" format (without quotation). Please re-type them and try again. Click here to check your password.

  • If your wireless card is NOT able to associate to the wireless base station,

    • Out of Range

    • The signal coverage is typically about 20 - 30 meters in radius from the wireless base station. The signal strength may be affected if there are barriers (e.g. wall) between yourself and the wireless base station. Try to move your location around the area to get a better signal coverage.

    • Wireless Setup

    • Click here to check your wireless setup is similar to the diagram.

    • SSID/WEP Configuration

    • Ensure your wireless hardware has configured the correct SSID and WEP in order your wireless connection to work.

      For All-in-One Setup,
      Wireless Hardware SSID / WEP Configuration Screenshots
      Alcatel SpeedTouch 585
      SSID = SpeedTouch0F2919
      (SpeedTouch + 6 characters)

      WEP = CB3814D360
      (10 characters)

      Encryption =
      64 bits in HEXADECIMAL

      Alcatel SpeedTouch 570
      SSID = SpeedTouch8163DE

      WEP =
      8E4D29E8CBD15
      8641FE4E46A2B
      (26 characters)

      Encryption =
      128 bits in HEXADECIMAL

      2Wire HomePortal 2700HG
      SSID = 2WIRE156
      (156 is the last 3 digits of the serial number)

      WEP = 9748998494
      (10 numbers)

      Encryption =
      64 bits in HEXADECIMAL

      2Wire HomePortal 1800HG/HW
      SSID = 2WIREXXX
      (XXX is the last 3 digits of the serial number)

      WEP = 4337986679
      (10 numbers)

      Encryption =
      64 bits in HEXADECIMAL

      For Bridge Setup,
      Wireless Hardware SSID / WEP Configuration Screenshots
      Orinoco RG1100
      SSID = XXXXXX
      (last 6 digits of the MAC ADDRESS located at the base of the AP)

      WEP = DISABLED

      similar as Orinoco BG2000
      (see below)
      Orinoco BG2000
      SSID = XXXXXX
      (last 6 digits of the MAC ADDRESS located at the base of the AP)

      WEP = DISABLED

      Compex WP11A+
      SSID = XXXXXX
      (last 6 digits of the MAC ADDRESS located at the base of the AP)

      WEP = DISABLED

      For Router Setup,
      Wireless Hardware SSID / WEP Configuration Screenshots
      Orinoco BG2000
      SSID = userid

      WEP = XXXXX
      (last 5 digits of the MAC ADDRESS located at the base of the AP)

      Encryption =
      64 bits in ASCII

      Compex WP11A+
      SSID = userid

      WEP = XXXXX
      (last 5 digits of the MAC ADDRESS located at the base of the AP)

      Encryption =
      64 bits in ASCII



    • Wireless Base Station or modem is not working

    • If you suspect or confirm that your wireless Base Station or modem is faulty, please refer to the wireless modem vendor.

    • Wireless Card is faulty

    • If you suspect or confirm that your wireless card is faulty, please refer the wireless card vendor.