Please note that full message headers are required to be able to trace the email. Click here for instructions on getting the full email headers from various email clients.

To get headers from SingNet's MyCommunicator: Save the email and open it using Notepad. The full email headers will be shown together with the email contents.

Message Headers
(paste message headers here)

Email Contents
(paste email contents here)

Please note that full message headers are required to be able to trace the email. Click here for instructions on getting the full email headers from various email clients.

To get headers from SingNet's MyCommunicator: Save the email and open it using Notepad. The full email headers will be shown together with the email contents.

Message Headers
(paste message headers here)

Email Contents
(paste email contents here)

Name of Attachment(s)
(paste name of attachments here)

A complete firewall log is required to be able to trace the hacking attempt. Please ensure that your log contains the source/remote IP address, date and time of the attack, and details on the type of attack.

Firewall Log
(paste firewall log here)

1. Check if your family members/ colleagues/ others who have access to the account have used it at other locations. If you are unsure, you may wish to try calling the number to check.
2. If, after checking, you find that it is unauthorized usage of your account, we recommend that you make a police report. Remember to bring along printouts of your usage details when making the report.

Please submit the following information:
Type of Internet Abuse

Name of Attachment(s)

(paste logs/headers here)