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SingNet's
Specific Terms & Conditions
1. Definition and Interpretation
1.1 In these Specific Terms and Conditions, the following
words and expressions shall have the following meanings:
"Access Medium" means the medium (whether a fixed-line telephone,
mobile cellular phone, modem or otherwise, including a computer)
stipulated or approved by SingNet by or through which the Customer
may utilise the Service;
"Acceptable Use Policy" means the
guidelines for acceptable conduct and use of the Service published
on SingNet's website on the Internet including all subsequent
revisions or amendments thereto published;
"Customer" means any person who applies or subscribes for or utilises
any Service;
"General Terms" means Singapore Telecommunications Limited's General
Terms and Conditions of Service;
"IDA" means the Info-communications Development Authority of Singapore;
"Internet Code of Practice" means the internet code of practice
issued by SBA including all subsequent supplements, revisions
or amendments thereto;
"Line" means a telephone line provided by SingTel to which a telephone
may be connected for voice calls or facsimile transmissions to
be made or received;
"Login Name" means any number or alphanumeric symbols or characters
assigned by SingNet to the Customer as Login Name, Login ID, User
Name or User ID (whether or not applied for or selected by the
Customer) to be used by the Customer, in conjunction with the
Password, to access the Service;
"Minimum Subscription Period" means a period of three (3) months
or such other period as may be stipulated by SingNet as the minimum
subscription period before or when the Customer applies for the
Service;
"Password" means any number or alphanumeric symbols or characters
initially assigned by SingNet to the Customer as the Password
(including any changes thereafter whether or not selected by the
Customer) to be used by the Customer, in conjunction with the
Login Name, to access the Service;
"SBA" means the Singapore Broadcasting Authority;
"School" means any school registered pursuant to the provisions
of the Education Act;
"Service" means the provision by SingNet to the Customer of access
to the Internet through the Access Medium and includes such other
service or facility relating thereto provided by SingNet from
time to time which SingNet designates as a service or facility
in relation to which these Specific Terms and Conditions shall
apply;
"SingNet" means SingNet Pte Ltd and its successors;
"SingTel's Fixed-Line Terms" means SingTel's Specific Terms and
Conditions Relating to Fixed-Line Telephone Service; and
"SingTel System" means any electronic or telecommunications system
operated or used by SingTel, SingNet or any one or more SingTel
Group Corporations.
1.2 The words and expressions used in these Specific Terms
and Conditions which are defined in the General Terms but are
not defined in these Specific Terms and Conditions shall have
the same meanings as defined in the General Terms unless the context
otherwise requires.
1.3 The headings or titles to the Clauses in these Specific
Terms and Conditions are to facilitate reference and shall not
be referred to or relied upon in the construction of any provision
of these Specific Terms and Conditions.
2. Service and Commencement
2.1 The Customer shall promptly procure for the provision
and installation of the Access Medium through which the Service
will be provided. In cases where the relevant Access Medium is
a Line, the provisions of the SingTel's Fixed-Line Terms shall
apply (including but not limited to the provisions relating to
the installation, relocation or inspection of the Line).
2.2 The Service shall commence as from such date as SingNet
may notify the Customer in writing regardless of:
a. whether the Customer shall have completed the procurement
and installation of the Access Medium by that date; or
b. whether the Access Medium is or remains installed or operational
as from or at any time after that date.
2.3 The Customer shall use, and procure and ensure that
its servants and agents shall use, the Service in accordance with
the Acceptable Use Policy, the Internet Code of Practice and with
such other guidelines, rules and requirements as SingTel, SingNet,
or the SBA may issue from time to time Provided that nothing in
the Acceptable Use Policy, the Internet Code of Practice or any
such other guidelines, rules and requirements shall affect, vary,
modify or alter the terms of the agreement between the Customer
and SingNet as contained in the General Terms and the Specific
Terms and Conditions herein.
3. Minimum Subscription Period
3.1 The Customer shall not terminate the Service until
after the expiry of the Minimum Subscription Period.
In the event that the Service is terminated before the expiry
of the Minimum Subscription Period by the Customer for any reason
whatsoever or by SingNet as a consequence of any breach by the
Customer of any of the obligations or duties of the Customer,
then notwithstanding any provision to the contrary in the General
Terms:
a. the Customer shall pay SingNet the difference between:
i. the total Fees and Charges which SingNet would have imposed
or charged the Customer for the Service, including the use thereof
for the Minimum Subscription Period, had the Service not been
terminated prior to the expiry of the Minimum Subscription Period;
and
ii. the total amount paid by the Customer to SingNet as subscription
and usage fees or charges for the Service for the period during
which the Service was subscribed by the Customer; and
b. any and all charges which has been discounted, waived
or reduced by SingNet on the basis that the Customer subscribes
or utilises the Service for the Minimum Subscription Period may
be reinstated and imposed by SingNet on the Customer retroactively
as from the date of commencement of the Service.
4. Student Subscribers
4.1 The Customer, if below the age of twenty-one (21) years,
shall upon reaching the age of twenty-one (21) years give written
notice thereof to SingNet.
4.2 Any concession or discount in or reduction or waiver
of any rate, fees or charges of the Service granted to by the
Customer by virtue of the Customer being below the age of twenty-one
(21) years, shall cease to be applicable upon and as from the
Customer reaching the age of twenty-one (21) years whether or
not SingNet has been notified or is otherwise aware thereof and
SingNet shall be entitled to charge the Customer for the Service
retroactively as from the date the Customer reaches the age of
twenty-one (21) years such rates, fees or charges applicable on
the basis that such concession, discount, reduction or waiver
had ceased to apply.
4.3 If at the time of application for the Service, the
Customer is a student at any School or institution of higher learning
in Singapore, SingNet may terminate the Service at any time after
the Customer ceases to be a student at a School or institution
of higher learning in Singapore for any reason whatsoever.
5. Password
5.1 The Customer shall not disclose to any person the Customer's
Password and shall not permit or authorise any person to use the
Customer's Login Name or Password for any purpose whatsoever.
5.2 SingNet may treat any access or utilisation of any
Service at any time by use of the Customer's Login Name and Password
as access or use of the Service by the Customer notwithstanding
that the use thereof by any other person without the knowledge
or authority of the Customer.
5.3 The Customer upon learning that any person has acquired
knowledge of the Customer's Password or has used the Customer's
Password to access or utilise any Service or effect any transaction
(whether with or without the knowledge and consent of the Customer)
shall:
a. immediately notify SingNet thereof;
b. at SingNet's request, make a police report thereof;
c. provide SingNet with any other information relating
thereto as SingNet may require; and
d. immediately change the Password.
6. Management of Systems and Data
6.1 SingNet reserves the right to manage and control access
to any computer or any SingTel System or any computer linked to
any SingTel System and any data stored therein, in a manner deemed
appropriate by SingTel, and to delete any data (whether belonging
to, provided or stored by the Customer or otherwise), notwithstanding
that such access and the storage of such data is a requirement
or constitutes a part of the Service.
6.2 None of SingTel, SingNet or any SingTel Group Corporation
shall have any obligation or duty to review or edit (periodically
or otherwise) the data stored in any computer or any SingTel System
or any computer linked to any SingTel System.
6.3 The Customer shall be solely responsible for ensuring
that the data retained or stored by or for the Customer on any
SingTel System does not exceed the storage capacity allotted to
the Customer by SingNet from time to time.
7. Termination
Subject always to Clause 3 above, either SingTel or the Customer
may terminate the Service at any time by giving the other not
less than thirty (30) days' prior notice of such intention to
terminate.
8. Changes in Usage Plan
If the Customer wishes to change any usage or fee plan applicable
to any Service, the Customer shall give written notice thereof
to SingNet. The change, if consented to by SingNet, shall take
effect as from the first day of the calendar month immediately
following the calendar month in which any such notice was given
if given within the first fifteen (15) days of the month and in
any other case as from such other date as SingNet may determine.
9. General
The Customer shall be bound by and shall fully observe and comply
with all the General Terms as well as such other terms and conditions
as may be agreed or accepted by the Customer. The rights and protections
conferred on SingNet under these Specific Terms and Conditions
shall be additional to the rights and protections conferred on
SingNet under the General Terms and any other terms and conditions
agreed or accepted by the Customer.
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